Our team does our very best to stay on schedule, but unfortunately, we may run late on occasion due to the inherent unpredictability of veterinary work.

Here are three reasons why we might not always be on time for your appointment:

Emergencies
Common emergencies include cases of severe trauma (e.g. a pet getting hit by a car), cats with blocked bladders, or pets with breathing difficulties.

In these situations, the vet is required to immediately attend to the emergency case to stabilise the animal’s condition, before proceeding immediately with further diagnostics and treatment.

Triage of unwell pets
Common unwellness cases which may need to be prioritised ahead of pre-booked appointments include pets with dog fight wounds, or pets with severe gut upset.

These cases generally require a rapid assessment, followed by supportive medications or pain relief, and further diagnostic testing and treatment as soon as possible.

Unpredictable appointments, surgeries or anaesthetics
It is not uncommon for our team to be held up whilst treating extremely fearful pets who require an extra slow approach or even some calming medication.

On occasion, our daily surgical procedures may also run overtime due to unexpected additions or changes in our hospital caseload.

Whilst we understand that it can be frustrating to have to sit and wait for your pet’s routine appointment, we know that every owner would want their own beloved pet prioritised if they were suffering from a severe injury or illness requiring urgent treatment.

Please let our team know if you have any time limitations when booking or attending your pet’s appointment, and we will do our best to offer solutions if we happen to be running late. Otherwise, we appreciate your patience!